This Privacy Policy describes how and when we collect, use, and share information when you request or use our flooring installation, repair, or maintenance services, contact us, or otherwise interact with our website.
Personal Information We Collect
To provide our flooring services, we may need certain information from you, such as your name, email address, postal address, phone number, and details about the flooring services you are interested in or have scheduled (e.g., room dimensions, material preferences, or project timelines). If you contact us directly, you may also choose to provide additional personal information.
Why We Need Your Information and How We Use It
We rely on several legal bases to collect, use, and share your information, including:
- as needed to provide our flooring services, such as when we use your information to schedule and perform installations, measure spaces, communicate with you about your project, process payments, or provide customer support;
- when you have given your affirmative consent, which you may withdraw at any time, such as by subscribing to our marketing communications about new flooring products or promotions;
- if necessary to comply with a legal obligation or court order, such as retaining transaction records as required by tax law; and
- as necessary for our legitimate interests, provided those interests are not overridden by your rights, such as: (1) providing and improving our flooring services, and (2) ensuring compliance with our Terms of Service and other policies.
Information Sharing and Disclosure
We share your personal information only in limited circumstances:
- Service Providers: We may engage trusted third parties to assist us in operating our business (e.g., payment processors, scheduling platforms, subcontractors who perform flooring installations or deliveries). We share only the information necessary for them to perform their functions.
- Business Transfers: In the event of a merger, sale, or transfer of our business, your information may be disclosed as part of that transaction, to the extent permitted by law.
- Compliance with Laws: We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to respond to legal process, enforce our agreements, prevent fraud or other illegal activities, or protect the rights, property, or safety of our customers or others.
Data Retention
We retain your personal information only for as long as necessary to provide our flooring services and as described in this Privacy Policy. We may also be required to retain certain information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to jurisdictions with different data protection laws. If we transfer information from the EU, we rely on appropriate safeguards such as Privacy Shield certification (e.g., Google Cloud is Privacy Shield certified).
Your Rights
If you reside in certain territories, including the EU, you have rights regarding your personal information:
- Access: You may request a copy of the information we hold about you.
- Change, restrict, delete: You may ask us to correct, restrict the use of, or delete your personal information, subject to legal obligations.
- Object: You may object to processing based on our legitimate interests or to receiving marketing messages after giving consent. We will honor your request unless we have compelling legitimate grounds or legal requirements.
- Complain: If you are in the EU, you may lodge a complaint with your local data protection authority.
Cookies
A cookie is a small piece of data that a website stores on your device. We use cookies to track site usage and improve your experience. You can manage cookie preferences through your browser. For more details, see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our flooring services, practices, or for other operational, legal, or regulatory reasons. The latest version will be posted on this page.
For questions about this policy or to exercise your rights, please contact us using the information on our Contact page.