Flooring questions, answered for Ohio homes
The questions families ask us most, from the first call to the walk through and the years after.
Planning
How do I get started?
Call, email or send the form on our contact page with the rooms you are thinking about. We reply during office hours to set up a visit to your home.
What happens at the visit?
We walk the rooms with you, measure, look at the current floor and what is under it, and talk about how each room is used. We bring samples so you can see the materials in your own light.
Do I get the plan in writing?
Yes. After the visit you receive a written estimate with the rooms, the floor type, the prep work and the order of the work. Nothing is scheduled until you agree to it.
Can you help me choose a floor?
That is a big part of the visit. Tell us about kids, pets, the home office and the stairs, and we will suggest floors that suit how the rooms are used. The Household mix tool on our home page is a good place to start.
Which areas do you cover?
We work in Butler County and nearby Warren County communities. If you are not sure whether your home is in our area, send your ZIP code and we will let you know.
Install days
How long will the job take?
A single room of vinyl plank, laminate or carpet is usually one day. A kitchen with tile, a whole first floor or a staircase can take longer. The written plan lists the days.
Do I need to be home?
Someone should be home at the start of the first day and for the walk through at the end. In between, many families go about their day while we work.
What should I do before you arrive?
Clear small items, breakables and anything on closet floors. Unplug electronics in the room and keep pets in a closed room or out with a family member while doors are open.
Do you move furniture?
We move the larger pieces such as sofas, beds and tables and put them back afterward. If there is a piano or a safe in the room, mention it when we plan the job so moving it can be arranged ahead of install day.
What happens to the old floor?
Removing the old carpet, pad or plank and hauling it away is part of the job when it is listed in the plan.
Floors and care
What floor is easiest with pets?
Luxury vinyl plank is the floor most pet owners choose for living areas, and a tight, low pile carpet works well in bedrooms. Tile is a strong choice at the back door.
Which floor is quietest?
Carpet with a good pad is the quietest. For hard floors, a quality underlayment under vinyl plank or laminate takes most of the hollow sound away.
How should I clean my new floor?
Sweep or vacuum often, use a pH neutral cleaner on a microfiber pad for marks, and skip wax, oil soaps and steam. We leave a short care note for your floor type.
Should I keep spare planks or tiles?
Yes. Keep a box in a closet. A spare from the original batch makes any future repair much easier to hide.
Can a new floor go over the old one?
Sometimes, if the old floor is flat, firm and thin. Carpet and anything soft always comes up first. We check at the visit.
Ask us directly
If your question is not here, call or send the form. We are happy to talk it through before any visit is booked.